1. Introduction
We at Hop!nvest BV ("we", "us", "our", "The Secret Garden") are committed to ensuring that our website "thesecretgarden-suites.com" is completely safe for you to use. We understand that you want the personal data you provide to us to be both private and secure. This privacy policy explains how we will use the personal information you give us and how we will ensure that it is kept secure. The Privacy Policy applies to the processing of personal data of customers, suppliers, job applicants and website visitors. If you have any questions about this Privacy Policy or disagree with it, please contact us at info@thesecretgarden-suites.com or at +32(0)50 733 310 before using the website. We may change this Privacy Policy from time to time. Please check this page to ensure you are happy with any changes.

Hop!nvest BV - The Secret Garden - Groenerei 12 - B 8000 Brugge
Registered office: Hoornstraat 8 - B 8340 Damme

VAT number: BE0500 733 596

2. Collection of personal information
We collect your personal information in a number of situations. When you sign up for our mailing list, we ask for your name and e-mail address. We also collect the personal information you provide when you contact us, when you register for one of our events or when requesting a quote. Finally, we keep a record of messages you send us by e-mail.

We collect customer information in our CRM system Teamleader. There we store customer name, NAWTE data (name, address, website, phone number, e-mail). We also store your business and billing details and invoices. Contact details provided by exchanging business cards or by telephone contact may be stored.

If you use our website, please note that we may also record the parts of the website you visit and information about your computer. Such as the browser used, your network location, the type of connection you use (e.g. broadband, ASDL etc.) and your IP address. We do this by using cookies (although the information we collect through our cookies remains anonymous, so we cannot tell who you are). See our cookie policy below for more information on what a cookie is and how we use them on our website.

3. Processing of your personal data
Except as set out in this paragraph, we will never sell, exchange or disclose your personal data to third parties without your consent. This information enables us, for example, to tailor more accurate advertisements to you. We may disclose your personal information when we believe it is appropriate to comply with the law or enforce our terms of use or to protect our rights, property or safety or other third parties. We may share your personal information with organisations acting on our behalf who will only use the information to provide that service.

The main reason we collect and use the information we collect about you is to keep you up to date with news, to offer better customer service, for administrative purposes and to track activity on thesecretgarden-suites.com.

4. Transfer of your data to countries outside the EEA
We will not transfer your personal data to parties that are not located in the EEA, unless it is necessary for the business activities you require from us. Those countries outside the EEA may not have the same data protection laws as in the EEA and your personal data may not be protected at the same level. However, in these cases, we will ensure that any transfer of personal data to countries outside the EEA is accompanied by adequate protection measures as if the data were processed within the EEA and in accordance with the principles of this Privacy Policy.

5. Marketing
We would like to provide you with information about our (accomplished) services that we think you will find interesting. We may send you such information by post, e-mail and/or telephone, unless you have asked us not to do so.

If you are a customer of ours or if you have previously asked us for information and/or services, we may send you information by e-mail. However, in every marketing e-mail message we send you, we give you the option to completely unsubscribe from our mailings.

We do not provide your personal information to outside organisations without your explicit consent.

If you do not want your information to be used for direct marketing purposes, please contact us at info@thesecretgarden-suites.com or on +32 (0)50 733 310. If you decide you no longer wish to receive marketing emails from us, please use the unsubscribe form at the bottom of any of our marketing emails.

6. Requesting & amending personal data
You have the legal right to inspect and, if necessary, correct your personal data. Subject to proof of identity (copy of identity card), you can obtain the written status of your personal data free of charge by sending a written, dated and signed request to Hop!nvest BV / TheSecret Garden, Veerle Baert, info@thesecretgarden-suites.com. If necessary, you can also ask to correct any data that might be incorrect, incomplete or not pertinent.

We will not retain your data for longer than is necessary for the purpose for which the data was collected and stored.

7. Your rights
You have a number of rights in relation to your personal data and what happens to it. You have the right to:

Access and view your data. You may also see how your data is processed. You have the right to receive confirmation if your data is processed or not and, if so, to see your personal data.
Upon inspection of certain personal data to have it corrected, supplemented or deleted.
To be completely and permanently erased from all systems and databases. Barabas is not always obliged to delete your personal data at your request, as this right only applies to the cases and to the extent provided for by law.
To lodge a complaint with the Privacy Commission if you believe your personal data has been collected and processed in an unlawful manner.
Withdraw your consent and oppose the processing of your data for direct marketing. You may withdraw consent or change your preferences in relation to newsletter, notifications or invitations at any time by clicking "unsubscribe" at the bottom of our newsletters and invitations.

8. Links
thesecretgarden-suites.com and our marketing e-mail messages sometimes contain links to other websites that are not under our control. Our privacy policy applies only to barabas.be, and not to these other websites. Once you have left our website or marketing e-mail messages, we cannot be held responsible for the content and/or the protection and privacy you provide to those websites. You should exercise caution and look at the privacy policy applicable to the website in question.

9. Security
The security of your personal data is very important to us. To prevent unauthorised access or disclosure, we store your data on a secure server and appropriate security measures are in place to try to prevent the alteration, loss or misuse of data under our control. If at any time you suspect or become aware of a security incident (i.e. you receive suspicious communication, for example, from someone presenting themselves as an employee of The Secret Garden or from a dupe website claiming to be affiliated with The Secret Garden), please send the communication to us or report the incident via Hop!nvest BV / The Secret Garden - Groenerei 12 - B 8000 Bruges for the attention of Veerle Baert or via email to info@thesecretgarden-suites.com.

10. Changes to this Privacy Policy
We may amend this Privacy Policy at any time. If we make significant changes we will let you know, but we encourage you to consult this Privacy Policy regularly so that you are aware of the most recent version.

This Privacy Policy was last updated on the 1st of February 2024.